This policy applies to Clouds UK and all websites or web-based applications made available by Clouds UK to members of the public or our customers.
This policy should be read in conjunction with any specific privacy policies which apply to a specific website or web-based application. Where this document conflicts with a supplementary policy, the latter shall have priority. Should your company or organisation have a separate agreement with Clouds UK, you should refer to that instead.
Clouds UK may collect data on your IP address in order to monitor traffic to our websites. This data may be used for statistical analysis within Clouds UK in order to improve the services we offer; we will not make this information available to a third party without a court order.
Customers with an account on one or more of our applications will have been issued with a username and password that can be used to identify them on our services. We may log and audit activity under this account for the purposes of accountability, usage tracking and troubleshooting.
Whilst we will make every effort to safeguard your privacy, we cannot be held responsible for any breach in security caused by user error – we remind you that it is your responsibility to protect any login details provided to you, not to disclose them to unauthorised persons, and not to allow their use by persons other than yourself.
Upon cancellation of your user account(s) with us, we will remove any address and contact details from our systems; if your company cancels its account then your data will be removed in accordance with the terms and conditions agreed upon in your contract agreement (if applicable). We will retain audit log information about your user account(s) indefinitely for the purposes of accountability, auditing and usage statistics.
Clouds UK may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our web-based applications and websites. Where this is the case, Clouds UK will have a signed agreement with the service provider to guarantee the security and confidentiality of your data.
Clouds UK retain all rights to the code, databases and applications we provide; you retain all rights to the data you store using our systems.
Whilst you do not need to allow your browser to accept cookies in order to browse our public websites, you must have cookies enabled if you wish to use any of our web-based applications or any areas thereof which are reserved for registered users.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.
Under the Data Protection Act you have the right to request a copy of the personal information Clouds UK holds about you and to have any inaccuracies corrected. (We may charge a fee for information requests and will require you to prove your identity with 2 pieces of approved photographic identification.) We will use reasonable efforts to supply, correct or delete personal information about you on our files.